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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-08-2017 02:01 PM

HP Recommended
Product: x476dw
Operating System: Microsoft Windows 10 (64-bit)

hi could somebody tell me what error 0x610000d3 specifically means please?

5 REPLIES 5

‎03-22-2017 08:52 PM

HP Recommended

@bretty363

 

Hi,

 

If you could go to HP support to log in your failure

 

http://h20566.www2.hp.com/portal/site/hpsc/public/psi/home/?cc=us&lang=en&sp4ts.oid=5276617&ac.admit...

 

I am a HP Employee
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‎03-22-2017 09:00 PM

HP Recommended

 

Good day,

 

Power cycle might help:

1. disconnect the power cable from the wall outlet

2. wait for 30 seconds

3. connect the power cable to the wall outlet

4. turn on the printer

 

Contact HP if issue still persist

 

http://welcome.hp.com/country/us/en/wwcontact_us.html

________________________________________________________
Although I am an HP employee, I am speaking for myself and not for HP.

Say "Thanks" by clicking the thumbs up in the post that helped you. 🙂
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‎03-22-2017 09:51 PM

HP Recommended

Hi bretty363,

 

One of the causes of this error could be ink supply is not engaged completely with the printbar when you try to install them, so the ink cartriage might stop the printbar from lowering down and start a proper print job. 

 

Maybe you can consider to take out the ink cartriage and reinstall them back, follow by a printer power cycle for 30 seconds.

I am an HP employee
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‎03-22-2017 11:46 PM

HP Recommended

Hi,

 

It means printbar crashes into service station and printhead may not be out of the way when user tried to move the printbar down somehow. The following 2 reasons will cause this problem:

 

1. When an ink supply is not engaged completely which prevents the printbar from lowering. 

 

2. One of the case is that user is trying to recover the device after an original motor stall or smilar jam condition.  

 

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I am employed by HP .....(Although I am employed by HP, I am speaking for myself and not for HP)

Say "Thanks" by clicking the blue Kudos star in the post that helped you.
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‎04-20-2017 05:52 PM

HP Recommended

Given that this is the case - what do you recommend I do to fix it?  It's out of warranty as of 2 months ago.

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