• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎08-05-2020 12:32 PM

HP Recommended
Product: HP OfficeJet Pro 6975 All-in-One
Operating System: Microsoft Windows 10 (64-bit)

Hi,

 

I recently replaced my Black Ink cartridge (with HP brand) and I can no longer print black -colors work but no black but here is the catch -Copy/Print works fine for BOTH Black and Color. 

 

I've tried the following steps to fix;

 --tested from 2 different computers (Windows 10 & Windows 7)...both worked fine prior to replacing the cartridges

 --removed printer from both and re-installed being sure to use current drivers

 --reset printer to factory defaults

 --use direct cable to Windows 10 (USB, disabled wireless on printer)

 --updated firmware to latest (MCP2CN2025AR)

 --printed test pages direct from Web Interface

 --printed Reports from Management Console

 --cleaned Printing heads (bought kit online)

 --Cleaned Print heads multiple times

 --purchased 2nd set of cartridges and replaced ALL (including color)..status shows ALL of them full

 

Again, all of the above does NOT print Black -only color.  If I use the Copy function direct from the Console, it works fine -both black and color so I know the black CAN print.  I'm out of ideas though so and help would be appreciated.

 

Thank-you,

 

-KC

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.