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Print on matte paper (I use what printer calls for) doesn't match what is in word document

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HP Envy

I have a document in Word and sent it to my HP Envy printer using cardstock (this is for a greeting card). The printer either is picking up the paper too fast (?) or not reading the document correctly because the printed page isn't centered on the page as it shows in the word document. It is actually 1/4" off.

 

Help!

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HP Support Agent
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Hello, @Imagiframes – Hope you are well 🙂


Welcome to the HP Forum! This is a wonderful location to converse with the community, get assistance and find tips!

 

I understand that you are facing issues while printing on cardstock paper. To help you better, I need to know the operating system on your PC. Also, what is the printer model number? Please reply with the details.

 

Assuming you are using a Windows PC, try to change the printing preferences as suggested below:

  1. Go to Control panel – Devices and printers.
  2. Right-click on Envy and select “Printing Preferences”.
  3. Under the Paper/Quality tab, change your paper type to "Cardstock".
  4. Make sure to select the correct paper size as well.
  5. Now, come to the program that you are using to print the cardstock (MS Word, Wordpad e.tc.), and change the paper type to “Cardstock”.

 

Those steps should do the trick, let me know the outcome!

Good luck 🙂


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DVortex
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Hi thanks --- but there is not a pull down for "cardstock", only HP matte or other matte

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HP Support Agent
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Hi @ Imagiframes,

Thank you for your reply, I'll be more than glad to help you.

 

I understand that the issue still persists after following the steps provided in the previous interaction.

 

It looks like you were interacting with @Dvortex, but he is out of the office today so I'll take over from here.

 

In order to assist you better, please let us know the model number of the unit and the operating system installed on the computer by checking the links below:

 

1. HP Product Model Number

 

2. Windows Operating System

 

3. Mac Operating System

 

You have a good day ahead.

Rainbow23
I am an HP Employee

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HP Envy 7645

Product No. E4W44A

Windows 7

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Hi @Imagiframes,

Thank you for your reply, I'll be more than glad to help you.

 

I suggest that you perform a reset on the unit by following the steps provided below:

 

1. Disconnect the fax or USB cable and then turn the printer on, if it is not already on.

2.With the printer turned on, disconnect the power cord from the rear of the printer.

3.Unplug the power cord from the wall outlet.

4.Wait at least 60 seconds.

5.Plug the power cord back into the wall outlet.
NOTE: HP recommends connecting the printer power cord directly to the wall outlet.

6.Reconnect the power cord to the rear of the printer.

7.Turn on the printer, if it does not automatically turn on. The printer might go through a warm-up period. 
8.Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

 

If the issue still persists, then I suggest that you contact HP Phone Support for further assistance at the link: www.hp.com/contacthp

 

You have a good day ahead.

Rainbow23
I am an HP Employee

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