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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
SCtwp
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Printer issue

HP Recommended
HP TouchSmart310pc

My HP Touchsmart seems to be printing in layers. example in Word if I have anything in the header that prints on one page and the body of the letter prints on another page. Also when printing an email if they have sent their email that will print on one page and the rest on another. Sometimes there will be 2,3,4 pages printed with different parts of the email.

My laptop does not do this using the same printer, same documents. Muratec3035

Thanks

1 REPLY 1
sandytechy20
HP Support Agent
HP Support Agent
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Message 2 of 2
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@SCtwp

 

Welcome to the HP Forums, this is a great location to get assistance! I read your post and see that you are getting print quality issue. I would like to help you resolve this issue. 

 

However, I will need a few details to provide an accurate solution,

  • Provide the printer model number or product number?
  • How is the printer connected to the computer, wired or wireless?
  • Which operating system is installed on the computer?

Meanwhile:

 

Perform a power reset.

  1. Turn on the printer, if it is not already on.
  2. Wait until the printer is idle and silent before you continue.
  3. With the printer turned on, disconnect the power cord from the rear of the printer.
  4. Wait at least 30 seconds.
  5. Reconnect the power cord to the rear of the printer.
  6. Turn on the printer

Reply with the result of the above-mentioned steps, for further assistance.

Cheers.

Sandytechy20
I am an HP Employee

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