• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about cartridges, Click here to check it out!
Locked

‎01-03-2021 03:37 AM

HP Recommended
Product: samsung scx 6345n
Operating System: Microsoft Windows 8.1 (32-bit)

ho una stampante multifunzione samsung scx 6345n, funzionava perfettamente con win 8.1,  con win 10 lo scanner non veniva riconosciuto ne usb ne in rete, navigando in rete ho trovato chi ha risolto aggiornando il firmware.

sono andato sul sito hp nella sezione download dedicata alla scx 6345 ed ho scaricato il firmware.

installato nella stampante..... ORA E BLOCCATA.....

qualcuno ha avuto stesso prob e mi puo indicare come risolvere? 

Category:
2 REPLIES 2

‎01-03-2021 02:55 PM

HP Recommended

Hey @Mario176 🙂

Thank you for visiting our English HP Support Community. We advise you to post your question in English to insure a quick response for the Community.This can also help other users to take advantage of your post, in the case they have the same question.



Thank you for your understanding.

Regards,

MarcusC

I work on behalf of HP.
Was this reply helpful? Yes No

‎01-04-2021 01:49 AM

HP Recommended

Product: Samsung Scx 6345n Operating system: Microsoft Windows 8.1 (32 bit) I have a samsung scx 6345n multifunction printer, it worked perfectly with win 8.1, with win 10 the scanner is not recognized neither usb nor on the network, surfing the net I found who solved by updating the firmware. I went to the hp site in the download section dedicated to the scx 6345 and downloaded the firmware. installed in the printer ..... NOW IS LOCKED ..... has anyone had same prob and can you tell me how to fix it?

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.