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‎03-11-2021 12:48 AM - edited ‎03-11-2021 12:50 AM

HP Recommended
Product: HP Laser MFP 137fnw
Operating System: Microsoft Windows 10 (64-bit)

This is very strange as when I scan any photo/document the 2mm space from all sides is cut off or missing. To test this I took a red colour A4 size paper and wrote very small LEFT TOP RIGHT on the sides. When I scan and select A4 size from HP MFP Scan or HP Smart softwares and even the Windows Fax & Scan software the scanned image has white lines on all sides (left,right, top & bottom) where my small writing should have been. This is not just with A4 size, I have tried with Letter size and A5 size and even passport and ID cards, no matter what size I choose to scan 2mm from all sides is white and rest of the image is scanned properly.

I have tried different PCs, tried reinstalling drivers, tried updating/downgrading firmwares. All have same issue.

 

WhatsApp Image 2021-03-09 at 11.36.34 PM.jpegWhatsApp Image 2021-03-09 at 11.36.34 PM (1).jpegWhatsApp Image 2021-03-09 at 11.36.34 PM (2).jpeg


Scan_20210311_123857 - Copy.jpgScan_20210311_123857.jpg

 

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