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‎11-19-2021 09:25 AM

HP Recommended
Product: HP Envy Photo 7830
Operating System: Microsoft Windows 11

Has anyone had any issues with scanning since upgrading there operating system to Windows 11 ? When I go to the HP Smart App and click on SCAN I get an error saying SCANNING IS CURRENTLY UNAVAILABLE.

However when I plug my Windows 10 laptop into the printer and click SCAN I have no problems. 

Does anyone know how to fix this? I am using Version 132.3.262.0  of the HP Smart App.

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎11-19-2021 12:53 PM

HP Recommended

Hello @XOMusicLtd ,
Welcome to the HP Support Community!

 

Try first this:

  1. shut down printer via on/off switch
  2. switch off the router
  3. shut down the computer
  4. wait about 60 sec.
  5. switch on the router, wait until the router has completely initialized itself again
  6. Switch on the printer, wait until the printer has finished its initialization
  7. switch on computer, log in (with admin rights) and wait about 10 sec.

... and now everything's working again?

 

If that doesn't help, here's what you need to do:

  1. Uninstall HP printer software, and then remove the printer from your Devices list. 
  2. Restart the PC
  3. Close all programs
  4. download only this complete package: HP ENVY Photo 7800 All-in-One Print and Scan Driver and Accessories 
  5. Close all programs
  6. Open up the run command with the "Windows Key + R" key combo > in folder Downloads click on the EXE
  7. The installation was completed successfully, now you must ...
  8. Restart the PC again
  9. Now the installation is complete.

Document error messages accurately, even better is to take a screenshot of it and upload here.

 

Hope this helps! Keep me posted.
Andr-1611

If my post resolved your problem please mark this post as an "Accepted Solution".
Or click on the YES button to reply that the response was helpful and/or to say “Thank You”.

I'm not an employee of HP, I'm as volunteer here.
        
Inquiries via private messages (PM) cannot be answered.

View solution in original post

1 person found this reply helpful
Was this reply helpful? Yes No
2 REPLIES 2

‎11-19-2021 12:53 PM

HP Recommended

Hello @XOMusicLtd ,
Welcome to the HP Support Community!

 

Try first this:

  1. shut down printer via on/off switch
  2. switch off the router
  3. shut down the computer
  4. wait about 60 sec.
  5. switch on the router, wait until the router has completely initialized itself again
  6. Switch on the printer, wait until the printer has finished its initialization
  7. switch on computer, log in (with admin rights) and wait about 10 sec.

... and now everything's working again?

 

If that doesn't help, here's what you need to do:

  1. Uninstall HP printer software, and then remove the printer from your Devices list. 
  2. Restart the PC
  3. Close all programs
  4. download only this complete package: HP ENVY Photo 7800 All-in-One Print and Scan Driver and Accessories 
  5. Close all programs
  6. Open up the run command with the "Windows Key + R" key combo > in folder Downloads click on the EXE
  7. The installation was completed successfully, now you must ...
  8. Restart the PC again
  9. Now the installation is complete.

Document error messages accurately, even better is to take a screenshot of it and upload here.

 

Hope this helps! Keep me posted.
Andr-1611

If my post resolved your problem please mark this post as an "Accepted Solution".
Or click on the YES button to reply that the response was helpful and/or to say “Thank You”.

I'm not an employee of HP, I'm as volunteer here.
        
Inquiries via private messages (PM) cannot be answered.
1 person found this reply helpful
Was this reply helpful? Yes No

‎12-02-2021 12:58 PM

HP Recommended

This fixed my issue thank you very much!!!!!

1 person found this reply helpful
Was this reply helpful? Yes No
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