10-25-2017 02:08 AM
Followed your procedures strictly. No luck. The symthoms are:
(1) If NO user permission was set for sharing the network folder, 'The test was unsuccessful. Try again!" at the web control panel. Also "Scan test was unuccessful. Try again" if try scanning at the printer LCD screen.
(2) If user permission was set and correct user and password was typed at the web control panel, the printer kept restarting with "79 service error". I'm pretty sure that the mac and the printer were trying to link (but failed) because if I mistyped the user or password for once, 'The test was unsuccessul. Try again!". Same "79 service error" and restarting happens if try scanning at the printer LCD screen.
10-25-2017 11:51 AM
Thanks for the reply.
I appreciate your time and effort.
This issue may require one to one interaction with the HP Phone Support.
I suggest that you contact HP Phone Support for further assistance at the link: www.hp.com/contacthp
You have a good day ahead.
I am an HP Employee
10-26-2017 01:28 PM
The problem described here is consistently reproducible, and affects ALL Mac computers that have High Sierra. Simply try to scan from a HP LaserJet Pro MFP M277dw printer to a network folder on a Mac running High Sierra, with, for example color 300 dpi, and you will see the following error message on the printer display:
Cannot write to \\xxx. Destination folder is read-only, has the wrong permissions or is no longer available
As other posts have stated, the problem did not exist on previous versions of macOS, and does not occur if the resolution is very low, such as 75 dpi. It may be related to file operations on a Samba server.
This easily verifiable problem impairs a key function of the HP printer, and affects everybody running the latest macOS. It would be totally irresponsible for HP technical support to allow the problem to remain unaddressed. Please investigate and quickly develop a solution!
10-26-2017 01:33 PM
I agree with redirts. Presumably only those with phone support active on a recent purchase can call without incurring costs. Really, this should issue should be addressed by HP as part of its statutory obligations to consumers under our statutory rights. As observed, this 'easily verifiable problem impairs a key function of the HP printer'.
10-26-2017 02:08 PM
I can only agree with the two post above!
This has been a excellent printer used by many small offices and home users with no issues until now. Not a single word from HP about this important function. Has there not been enough complaints / reports from users for HP to take this seriously?
Shame on HP!
10-31-2017 01:21 PM
Apple just released Mac OS X 10.13.1 which according to MacWorld "Improves the reliability of SMB printing." That may be the answer to the issue we are experiencnig with scanning to the network folder in resolutions bigger than 75dpi. I am at work right now and won't be able to update my Mac until later tonight, so if anyone decides to try and see if the update fixes the issue can you please reply to the post. Thanks.
11-02-2017 01:42 PM
I solved my problem yesterday. I created a new folder, edited the network path pointing to the new folder and then the scan test was successful. There was no restarting of the printer again. I found that, however, if I add back my previous scan files (created by Sierra, not High Sierra) to the new folder, the scan test will fail and the printer restarted. Then I tried scanning at the printer's LCD panel and the printer restarted itself again. I haven't known the cause yet. It may be:
(1) there's limit on the folder size that hp driver can scan to; or
(2) file system's file issue because High sierra uses APFS but Sierra uses HFS+
(3) some of my previous scan files was infected and conflict.
Maybe other folks can help find out the cause.
11-03-2017 05:53 AM - edited 11-03-2017 10:12 AM
This issue is present on my iMac...but not on my MacBook Pro...and both devices are running the same OS and have the same driver installed (10.13.1). Struggling to figure it out...
EDIT: my mistake...MacBook Pro can open the scanner, but scanning to a folder on the MacBook Pro still fails.