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M0t0rhead
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Solved!

HPDM 4.6 Get Templates List Error

HP Recommended
HP Device Manager 4.6
Microsoft Windows Server 2008

So after the long weekend we tried to login to HPDM 4.6 and it gives us an error when loading. "Get Templates List Error could not execute query." This happens two times and when you get into HPDM the templates are all gone. Other machines that remained connected over the weekend are still working properly.

 

Logs in next post

Tahnks for any help!

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M0t0rhead
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2015-11-02 12:46:28 [Thread-87] WARN DeviceManager - Device absent in cache: 00:50:56:9E:2A:55
2015-11-02 12:47:31 [Thread-87] WARN DeviceManager - Device absent in cache: 00:50:56:9E:2A:55
2015-11-02 12:48:31 [Thread-87] WARN DeviceManager - Device absent in cache: 00:50:56:9E:2A:55
2015-11-02 12:49:31 [Thread-87] WARN DeviceManager - Device absent in cache: 00:50:56:9E:2A:55
2015-11-02 12:50:28 [Thread-87] WARN DeviceManager - Device absent in cache: 00:50:56:9E:2A:55
2015-11-02 12:50:28 [Thread-87] WARN TaskMP - java.lang.NullPointerException
com.hp.hpdm.console.data.TaskManager.cancelTasks(TaskManager.java:1071)
com.hp.hpdm.console.communicator.TaskMP.cancelTasks(TaskMP.java:218)
com.hp.hpdm.console.communicator.TaskMP.otherWork(TaskMP.java:97)
com.hp.hpdm.console.communicator.MsgProcessor.process(MsgProcessor.java:121)
com.hp.hpdm.console.communicator.MsgProcessor.processBatch(MsgProcessor.java:89)
com.hp.hpdm.console.communicator.MsgProcessor.run(MsgProcessor.java:67)

2015-11-02 12:52:46 [Thread-87] WARN DeviceManager - Device absent in cache: 00:50:56:9E:2A:55
2015-11-02 12:53:43 [Thread-87] WARN DeviceManager - Device absent in cache: 00:50:56:9E:2A:55
2015-11-02 12:54:43 [Thread-87] WARN DeviceManager - Device absent in cache: 00:50:56:9E:2A:55
2015-11-20 07:10:15 [main ] FATAL Console - Device Management Console Version: 4.6.3610.20158
2015-11-20 07:10:49 [WT-EventQueue-0] WARN MainFrame$3 - busyCount=-1
2015-11-20 07:13:04 [pool-1-thread-5] WARN Console - RMI message [30703] interruptred.
2015-11-20 07:13:04 [pool-1-thread-5] WARN Console - java.lang.InterruptedException
java.lang.Object.wait(Native Method)
com.hp.hpdm.interf.RMIClient.sendMessage(RMIClient.java:145)
com.hp.hpdm.console.main.Console.sendMessage(Console.java:827)
com.hp.hpdm.console.main.Console.sendMessage(Console.java:809)
com.hp.hpdm.console.data.TaskManager.requestGetTaskStatusCountMap(TaskManager.java:554)
com.hp.hpdm.console.taskv1.TaskView$1.doInBackground(TaskView.java:261)
com.hp.hpdm.console.taskv1.TaskView$1.doInBackground(TaskView.java:203)
javax.swing.SwingWorker$1.call(Unknown Source)
java.util.concurrent.FutureTask$Sync.innerRun(Unknown Source)
java.util.concurrent.FutureTask.run(Unknown Source)
javax.swing.SwingWorker.run(Unknown Source)
java.util.concurrent.ThreadPoolExecutor$Worker.runTask(Unknown Source)
java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
java.lang.Thread.run(Unknown Source)

2016-01-04 07:16:39 [main ] FATAL Console - Device Management Console Version: 4.6.3610.20158
2016-01-04 07:16:40 [main ] FATAL Console - Device Management Console Version: 4.6.3610.20158
2016-01-04 07:31:13 [main ] FATAL Console - Device Management Console Version: 4.6.3610.20158
2016-01-04 07:45:29 [main ] FATAL Console - Device Management Console Version: 4.6.3610.20158
2016-01-04 07:45:47 [WT-EventQueue-0] WARN MainFrame$3 - busyCount=-1
2016-01-04 07:54:02 [main ] FATAL Console - Device Management Console Version: 4.6.3610.20158
2016-01-04 07:54:17 [main ] FATAL Console - Device Management Console Version: 4.6.3610.20158

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2016-01-04 07:16:59 ERROR CTaskReceiverThread::recvTask(): Failed to receive data from ssl server.
2016-01-04 07:16:59 ERROR CTaskReceiverThread::recvTask failed. return value = -1.
2016-01-04 07:33:44 ERROR CTaskReceiverThread::recvTask(): Failed to receive data from ssl server.
2016-01-04 07:33:44 ERROR CTaskReceiverThread::recvTask failed. return value = -1.
2016-01-04 07:33:44 ERROR sendReoprt(): Failed to send data to server.
2016-01-04 07:33:44 ERROR CReportSenderThread::recvTask(): Failed to receive data from ssl server.
2016-01-04 07:33:44 ERROR CReportSenderThread::recvTask failed. return value = -1
2016-01-04 07:35:06 ERROR CTaskReceiverThread::recvTask(): Failed to receive data from ssl server.
2016-01-04 07:35:06 ERROR CTaskReceiverThread::recvTask failed. return value = -1.
2016-01-04 07:35:25 ERROR sendReoprt(): Failed to send data to server.
2016-01-04 07:35:25 ERROR CReportSenderThread::recvTask(): Failed to receive data from ssl server.
2016-01-04 07:35:25 ERROR CReportSenderThread::recvTask failed. return value = -1
2016-01-04 08:35:54 ERROR CTaskReceiverThread::recvTask(): Failed to receive data from ssl server.
2016-01-04 08:35:54 ERROR CTaskReceiverThread::recvTask failed. return value = -1.

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16-01-04 09:55:03 [430)-10.1.6.140] WARN  JDBCExceptionReporter - SQL Error: 9002, SQLState: S0004
2016-01-04 09:55:03 [430)-10.1.6.140] ERROR JDBCExceptionReporter - The transaction log for database 'tempdb' is full. To find out why space in the log cannot be reused, see the log_reuse_wait_desc column in sys.databases
2016-01-04 09:55:03 [430)-10.1.6.140] WARN  ServShowTempInfo     - could not execute query
com.hp.hpdm.service.dao.EntitiesHome.findByCriteria(EntitiesHome.java:259)
com.hp.hpdm.service.dao.DAOWrapper.getTemplateInfoList(DAOWrapper.java:8465)
com.hp.hpdm.service.management.template.ServShowTempInfo.tempInfoShow(ServShowTempInfo.java:47)
com.hp.hpdm.service.management.template.ServShowTempInfo.process(ServShowTempInfo.java:35)
com.hp.hpdm.service.management.template.TemplateMgmt.process(TemplateMgmt.java:128)
com.hp.hpdm.service.processor.TemplateMProcessor.process(TemplateMProcessor.java:20)
com.hp.hpdm.interf.ServiceImpl.sendMessage(ServiceImpl.java:106)
sun.reflect.GeneratedMethodAccessor250.invoke(Unknown Source)
sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
java.lang.reflect.Method.invoke(Unknown Source)
sun.rmi.server.UnicastServerRef.dispatch(Unknown Source)
sun.rmi.transport.Transport$1.run(Unknown Source)
java.security.AccessController.doPrivileged(Native Method)
sun.rmi.transport.Transport.serviceCall(Unknown Source)
sun.rmi.transport.tcp.TCPTransport.handleMessages(Unknown Source)
sun.rmi.transport.tcp.TCPTransport$ConnectionHandler.run0(Unknown Source)
sun.rmi.transport.tcp.TCPTransport$ConnectionHandler.run(Unknown Source)
java.util.concurrent.ThreadPoolExecutor$Worker.runTask(Unknown Source)
java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
java.lang.Thread.run(Unknown Source)

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So we were able to figure out that the disk that the tmpdb rights to was full. We had it fail over to another server and started to shrink it. All seems to be working now.

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