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blizzzz
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display assistant not installing

‎01-05-2016 02:57 PM

HP Recommended
Product: HP Display Assistant
Operating System: Microsoft Windows 7 (64-bit)

Just got a new "used" HP Dreamcolor HP LP2480zx monitor. I am unable to install the "Display Assistant" software on my machine.

 

I plugged in monitor

  • power
  • hdmi
  • usb cable

Then downloaded the Display Assistant installer from: 

http://h20564.www2.hp.com/hpsc/swd/public/detail?swItemId=ir_100828_1

 

Run installer

  • sp55604.exe

Agree to license and location for files and language for install.

I then get the instashield wizard showing progress.. when completed I get an error

 

You must have Internet Explorer version 7.0 or greater installed in order to use this application.

 

I open IE on my machine. It says I have Internet Explorer 11 / Version: 11.0.9600.17959

 

I have also tried:

  • rebooting my machine
  • making IE the default browser

Still no luck

 

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