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joesample411
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files crashing

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when i try to access my files and try to make a new folder my computer while show a loading blue circle and will not load as in the top left coner in says "downloads not responding" anyway to fix this( my computer is only 1week old)

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SDJL
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Hi @joesample411,

 

Welcome to the HP Forums! To help you get the most out of the HP Forums, I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.

 

Thank you for posting. I have read your post, and I understand that your computer freezes when you try to access files and create a folder. I wanted to help.

 

I need to collect some information of your computer:

What is the product number of your computer?

HP Notebook PCs - How Do I Find My Model Number or Product Number?

What is the version of Windows installed on your computer?

 

Looking forward to your reply.

 

Regards,

SDJL
I work on behalf of HP


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