Resolve Windows 10 related issues for your HP computers or printers by HP Windows 10 Support Center
when i try to access my files and try to make a new folder my computer while show a loading blue circle and will not load as in the top left coner in says "downloads not responding" anyway to fix this( my computer is only 1week old)
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Thank you for posting. I have read your post, and I understand that your computer freezes when you try to access files and create a folder. I wanted to help.
I need to collect some information of your computer:
What is the product number of your computer?
HP Notebook PCs - How Do I Find My Model Number or Product Number?
What is the version of Windows installed on your computer?
Looking forward to your reply.
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