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‎09-05-2020 01:14 AM

HP Recommended
Product: Sprocket 200
Operating System: Android 9.0 Pie

Hi!

 

My Sprocket 200 has been charging for the last 3 hours and the charging status hasn't changed.  It's been red the entire time and the printer itself won't turn on.  I bought the printer a year prior and only used about two times, printing about 15 pictures.  I was reading around and it seems that the printer has a hardware issue.  Unfortunately, the manufacturer's warranty already expired, is there any way to fix it, or am I just stuck with a broken printer?

 

Thanks!

1 person had the same question
1 REPLY 1

‎09-07-2020 08:54 AM - edited ‎09-07-2020 08:55 AM

HP Recommended

@shanel0207, Welcome to the HP Support Community!

 

I understand the Sprocket is not powering ON, kindly perform the steps mentioned in this document. 

 

If the issue persists, I'm afraid this is a hardware issue. If the printer is out of warranty, I suggest you upgrade the printer. You may visit Hp Store to check the available printers.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!  

KUMAR0307
I am an HP Employee

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