Sprocket won’t charge, I probably need a new battery

[Meaghan90]

I have tried everything to have my Sprocket charge, from letting it change over night, letting it cool down, and resetting it. I’m not sure what else I can do. I’m willing to buy a new battery but unfortunately can’t find what battery to buy or where to buy it. Can anyone guide me in the right direction? 

[Rachel571]

Hi @Meaghan90 ,

We apologize for the inconvenience, but it seems that the issue needs a hardware repair.

Unfortunately, there are no further actions we can take through this channel. I recommend reaching out to our phone support for further assistance.

They can help you with the unit repair or part replacement.

I request you talk to HP Phone Support and they will help you to sort it out as it requires advance support or repair.

1. Click on this link -  https://support.hp.com/us-en

2. Select the country.

3. Enter the serial number of your device.

4. Select the country from the drop-down.

5. Click on "Show Options".

6. Fill out the web form. A case number and phone number will now populate for you.

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

Rachel571 

HP Suppor