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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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HP Recommended
HP Recommended
@Alainahallam123, Welcome to the HP Support Community!
Make sure the Sprocket is charged for at least 30-60 minutes before powering ON.
Reset the sprocket
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Remove the paper cover.
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Locate the Reset button.
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With a paperclip or pin, press and hold the Reset button until the Charging Indicator light turns off.
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Replace the paper cover, and then turn on the printer.
Let me know how this goes.
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