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White line at the end of the photo

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Hp sprocket
Hello, i buy Hp sprocket and when i was used it for several time then i noticed that the image of the result always have white line at the last of the photo.

I already use Hp Zink paper and already upgrade firmware and reset Hp Sprocket.

Please help me with this problem.

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Greetings @llhenryll,


Welcome to HP Forums and Thanks for the post. 


I understand that you are facing a print quality issue with the sprocket, is that right?

Kudos to you for trying to troubleshoot the issue on your own.

I will be glad to assist you. 


As you have already tried a lot of steps on your own, request you refer to this HP Article and try the steps you might have missed. 

If the issue persists, please contact our phone support team to check the service options available for the sprocket. 


Keep me posted. 

I am an HP Employee

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