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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎11-15-2019 01:41 AM

HP Recommended
Product: HP Pavilion - 14-ce0064tx
Operating System: Microsoft Windows 10 (64-bit)

I have set up my laptop to go to sleep upon the closing of the lid. However, on multiple occasions the laptop shuts down instead. This has led to multiple documents (PDFs, Word, Excel, Project) that were previously unsaved which could not be recovered. 

 

How do I fix this issue?

1 REPLY 1

‎11-17-2019 02:26 PM - edited ‎11-17-2019 02:28 PM

HP Recommended

@Chatterboxxd
Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help,  I have a few troubleshooting steps we could try to fix the issue:  

Let's try a system restore:
System Restore returns your computer to the files and settings from the restore point. Your personal files and documents are not affected.
If the computer stops working correctly, you can restore it to a previous point in time when it was working. Use the following steps to restore your computer’s configuration.

  1. Save any open files and close all open programs.

  2. In Windows, search for restore, and then open Create a restore point from the results list.

  3. On the System Protection tab, click System Restore.

  4. Click Next.

  5. Click the Restore Point that you want to use, then click Next.

    The confirmation window opens.

  6. Click Finish to restore your computer to a previous point.

  7. Do not interrupt System Restore when it starts. This can corrupt your hard drive and create more problems. Click Yes in the warning that appears.

  8. System Restore returns the computer configuration to a previous point in time and restarts.

Click here: https://support.hp.com/in-en/document/c03327545#AbT4 to know about Using Microsoft System Restore (Windows 10, 😎

  • Note: Only previously saved files such as Word, Excel, PDF can be recovered by performing a system restore.
    And, also you can open word or excel or PDF application by clicking the file options on the top right corner of the APP and check for recently created files. 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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