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NashvillePJ
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HP SPECTRE 360 no picture, hot to touch, won't power down

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HP SPECTRE 360
Microsoft Windows 10 (32-bit)

My SPECTRE 360 (3-4 months old) was left on a table this morning, turned on, plugged in.  Came in earlier and it was firey hot.  Won't turn off, but no picture.

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Riddle_Decipher
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@NashvillePJ Welcome to HP Community!

When temperatures inside the computer rise above 35º C (95º F), the risk of damage to important internal components increases.

You can help prevent overheating by making sure there is adequate ventilation around the computer, the fan vents are cleaned regularly, and the BIOS is up-to-date.

For more information, go to Protecting and Caring for your HP Notebook PC.

 

Step 1: Clean the vents and inspect the fans

Dust and debris can accumulate in and around the air vents over time, obstructing the airflow and causing the fans to work harder than normal to remove the heat.

NOTE: 

It is not necessary to open the notebook (laptop) to clean the vents.

  1. Turn off the computer, and then disconnect the power cord.

  2. Move any objects near the computer.

  3. Find the vents on your laptop. They are usually underneath and on the sides of the computer.

    NOTE: 

    Some HP laptops do not have vents. Skip to the next step if you cannot find any vents.

    Location of the vents on an HP Notebook PC

  4. Use canned air to remove the dust from the vents to improve airflow.

    Blowing the  bottom vent with compressed canned air

  5. Wait five to ten minutes to allow the computer to cool down.

  6. Reconnect the power cord, and then turn on the computer.

  7. Listen to the fans.

    • If the fans seem to be working correctly, place the laptop on a hard, level surface, such as a desk or table, and then continue to the next step.

         CAUTION: 

      Placing the computer on a cloth surface, such as your lap, a bed, or a couch cushion, can restrict or completely block the airflow. Prolonged air restriction causes overheating and potential damage.

    • If a fan is making a loud growling noise or not moving, there is an issue with a fan. Go to Fan is Noisy and Spins Constantly (Windows) for more information.

         CAUTION: 

      Do not continue to use the computer when a fan is not working correctly. Over time, exposure to consistently high temperatures can damage other important internal components.

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE & SKIP TO STEP 2 ONWARD

(By the end of this article all the issues should be resolved)

 

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.

Riddle_Decipher
I am an HP Employee

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