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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-16-2017 10:34 AM

HP Recommended
Product: eStation 510
Operating System: Microsoft Windows 10 (64-bit)

My Zeen from the eStation 510 expanded and looked like it exploded. The internal battery has expanded/bulged/exploded causing the Zeen backing to pop out and rendering the Zeen unusable, will not fit in the charging station and also seems to be dangerous and indicative of a defect in the manufacturing process.

 

What should be my next step(s) in trying to resolve this issue?

 

Thanks in advnce.

3 REPLIES 3

‎04-16-2017 11:39 AM

HP Recommended

@Manny4

Thank you for posting your concerns on the HP Support Forums. I have brought your matters to the attention of an appropriate team within HP. They may request for some additional information from you in order to look up your case or product serial number. Please look for a private message from an identified HP contact. Please keep in mind not to post any personal information publicly (serial numbers, phone numbers, and etc.). If you have any additional questions please send me a private message. Thank you for visiting the HP Support Forum.

I Work for HP
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‎04-16-2017 01:01 PM

HP Recommended

Thank you!

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‎04-19-2017 04:56 PM

HP Recommended

The ussue has not been resolved and no one called me today asd I waited for a phone call from Orlando Mancha..

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