Hardware failure creating System Crash and BSOD

[akshay2998]

My HP Laptop 15-ay503TU, product number X5Q20PA#ACJ is experiencing some system crash since firstweek of  May 2020 before the Windows update.  I am experiencing system crash when ever I pressed a key mostly on the left side of keyboard. A black screen used to appear and sometimes lines of different colour. And the system used to get hang and restart automatically. So I disabled automatic restart to check for errors related to my problem. But still the same used to happen until I updated my Windows with the update (not the 2020-06 update). I also updated my BIOS to resolve the problem but still no change came until BSOD appear whenever I try to press either any key on the keyboard many different stopcodes used to appear. 

I am attaching the photos of BSOD along with this. 

PAGE_FAULT_IN_NONPAGED_AREA

IRQL LESS THAN OR NOT EQUAL

i ran HP Diagnostic Tool to check for any hardware failure but all the Test passed including thr Extensive tests.  But yesterday I ran memory extensive test loop until error. After 5 iterations I tried to stop the test but the test failed as soon as I pressed the key with the following Failure ID : PLJFHQ-8J5A58-XD7UQ1-408X03.

I am also attaching the photo of this failure ID along with system crash photos and BSOD. 

I also ran full scan of my laptop to check for any virus or malware but nothing was found. 

Kindly help me with this problem as I am unable to backup my data too. 

https://1drv.ms/u/s!Aq2cYSov3_d9f_-ODzPV0AKv884 

https://1drv.ms/u/s!Aq2cYSov3_d9eqjiL36fb0TbFoQ 

https://1drv.ms/u/s!Aq2cYSov3_d9fqmGnu_msR9fTwY 

https://1drv.ms/u/s!Aq2cYSov3_d9fbazRkgKKgxUV-4 

https://1drv.ms/u/s!Aq2cYSov3_d9fOV2AX0H0K9w5hY 

https://1drv.ms/u/s!Aq2cYSov3_d9e2nnk9TQStqBCYI 

https://1drv.ms/u/s!Aq2cYSov3_d9ec7SsqWhRQZjVnw 

[praveen196]

@akshay2998 Welcome to HP Community!

I understand that you are getting a blue screen error.

According to the failure code, the issue with the memory module.

In that case, I would suggets you contact our phone support and check for the support option. They will help you.

Here is how you can get in touch with phone support.

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

Keep us posted,

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Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

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