I got a new hp pavilion with Windows 10. It's not downloading apps from the App Store. What do I do?

[Lpendleton]

Apps from the Microsoft store are not downloading on my laptop

[sandytechy20]

@Lpendleton

Welcome to the HP Forums, this is a great location to get assistance! I read your post and see that you are unable to download the app from the app store. I would like to help you resolve this issue.

However, I will need a few details to provide an accurate solution,

When did this issue start?

Did you any hardware or software changes?

Meanwhile:

Perform a Hard reset on the notebook: Many startup errors and other problems can be resolved by decreasing the amount of power stored in hardware components. Decreasing stored power is sometimes referred to as a "Hard Reset". Use the following steps to perform a hard reset on a computer:

I would suggest here is to run a Windows update troubleshooter, If you’re having problems with Windows Update, make sure you're connected to the Internet, and then download and run the Windows Update Troubleshooter for your version of Windows.

For more details, please follow this link.

I would suggest please update the BIOS on your PC and check if it helps.

Also, download and install HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC.

Refer this link to know how to use HP support assistant.

Let me know how it goes.

Cheers.

[Lpendleton]

The laptop is brand new. Just opened the box.

[sandytechy20]

@Lpendleton

Thanks for the reply.

I appreciate your time and effort.

I understand the issue better now.

Eager to know, did you try the troubleshooting steps mentioned in the above post.

If not, follow the below steps to fix the issue:

 Method 1: I suggest you to make sure if the following service is started in Services.msc

•  Press Windows+ R keys to open Run Window.

• Type services.msc and hit enter

• Make sure the following service is set to Start and Automatic.

• Background Intelligence transfer

  
  Method 2: Also, run the following command in run Window.

• Press Windows + R keys to open run Window

• Type wsreset.exe in Run window and hit enter

  Now try to download an app from Windows store and check.

  For apps issue :

  Run the following powershell command:

1. Open an Elevated Powershell prompt by pressing the Windows Key, typing Powershell, then pressing Ctrl+Shift+Enter
2. Paste the following command into Powershell and execute it:
3. Get-AppXPackage -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}

Let me know if that helps.

Cheers.