• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎07-18-2019 06:46 PM

HP Recommended
Product: Example: Pavilion All-in-onePC
Operating System: Unknown

My son was trying to open the internet and it wouldn’t open. He performed a restart and then the screen turned blue with the time showing in the lower left hand corner, WiFi and power in the lower right hand corner. It will not allow me to do anything. This is a Pavilion touch screen 

4 REPLIES 4

‎07-21-2019 03:33 PM

HP Recommended

@_Miner-dave, Welcome to HP Support Community!

 

Perform a hard reset:

Use the following steps to perform a hard reset on a desktop computer:

  1. If Windows is open, turn off the computer.

    If Windows is not open and the computer has power, press and hold the power button on the computer until the computer shuts off.

  2. With the power off, disconnect the power cord from the back of the computer.

  3. With the power off and the power cord disconnected, press the power button on the computer for five seconds. The power light indicator on or near the power button might turn on briefly but then go out.

  4. Reconnect the power cord and turn on the power.

 

Follow the troubleshooting steps from this document HP PCs - Error Messages Display on a Blue Screen (Windows 10, 8, 7)

 

Keep me posted for further assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

Was this reply helpful? Yes No

‎07-22-2019 06:04 PM

HP Recommended

Thanks for the reply. It now says Recovery at the top of the screen and has 2 options. Restart my pc or See advanced repair options. 

Tags (1)
Was this reply helpful? Yes No

‎07-22-2019 06:14 PM

HP Recommended

There are several options in the advanced options screen, I have no idea which one to choose?

Tags (1)
Was this reply helpful? Yes No

‎07-23-2019 09:31 AM

HP Recommended

@_Miner-dave

 

Recovery option will reinstall the Operating System and erase all data from your computer.

 

For further assistance please share the screenshot of what you see on the PC screen.

 

 

TEJ1602
I am an HP Employee

Was this reply helpful? Yes No
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.