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GricelysAgosto
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Store troubles

HP Recommended
HP ENVY x360
Microsoft Windows 10 (32-bit)

Hi guys! Hope you can help me on this one.

So, this is what happened:

 

Days ago, I tried to open my Netflix app in my laptop (HP ENVY x360) for the first time. Then, it had a message that said "A new version of the Netflix app is available and is required to continue". So I tried to enter to Store and it keeps appearing the following: "Something unexpected happened". So I tried to refresh the page and it wouldn't let me and even restarted the laptop and it stills the same way.

 

What can I do? What it has to do with? 

Thanks for your attention!

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Dragon-Fur
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Message 2 of 2
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HP Recommended

@GricelysAgosto

 

If the issue is with Windows Store, try resetting it.

 

Method 1 - Programs - Reset and Clear Store Cache

 

  1. Microsoft Solutions - Windows 10 App Store not working
  2. How to Clear and Reset the Store Cache in Windows 10

 

Method 2 – Reset Store

 

 

  • Create Restore Point

 

Stop all programs:  Browsers, games, Applications, etc.

 

Control Panel > icon view > System > System Protection

Click (Highlight) your main disk (C) > Select Create a Restore Point

 

 

  • Verify Windows Updates are current (checked / updated within the week)

 

Settings > Update and Security > Check information in Update Status

 

 

Edits - corrected instructions

 

  • Reset the Application for the Store

Windows key > type / search for:

  wsreset

Right-Click on wsreset >

Select “Open File Location” >

When the folder opens,

Right-Click on wsreset >

Run as administrator


Restart the computer and log in

 

 

Click Thumbs Up to say Thank You!

Answered? Click my post "Accept as Solution" to help others find it.

 

 

 

Dragon-Fur

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