Tablet asks for the power-on password suddenly

[Sayo_Silver]

I'm doing an internship on a hardware store.
The other day someone brought us a tablet HP 10-p000np, and all of a sudden it showed a message asking for the Power-On Password. My tutor sended the tablet to the USA for help  but he didn't got any help, so does anyone know the email of the Portuguese HP support team?

Thank you for your attention,

Sayo Silver

[praveen196]

@Sayo_Silver Welcome to HP Community!

I understand that the Tablet asks for the power-on password suddenly

Before we begin we need the answer to the question: Which type of account did you create? 

Try this first: Use the HP Guided Solution: 

Let us guide you through the solution 

 
Microsoft account 

Reset your Microsoft account password online. You can reset your password on any device connected to the Internet. 

See the Microsoft password reset page (in English) to reset your password. 

 
Local account 

Use one of the following options to reset the password for your local account. 

• If you have created a password reset disk, use the disk to reset your password. See Reset your local user account password using a password reset disk. 

• If you do not have a password reset disk, you may be able to reset the password from a different administrator account. See Changing the local user account password from another user account. 

• If you are not able to access the account see Accessing your account when no other option is available. 

For more details: Click here 

If the issue still persists, please contact our phone support and check for the support option. They will help you.

Here is how you can get in touch with phone support.

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[Sayo_Silver]

I'm sorry Praveen196, but I think you didn't understand the question, I'll ask in another way.

What I need is the counter-code to able the android system of the tablet. that's why I needed the EMAIL of portuguese Hp support team. The code is A[CB18412C].