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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎10-08-2019 01:54 PM

HP Recommended
Product: HP pavillion

So I am resetting my PC, to give away to someone. We pressed the reset button and left it turned on, and were doing everything it said to do. We have left it on for more than 12 hours and it is only on 7% of the reset! I am not sure if this is normal or not but it is a HP Pavillon touchscreen, with the all in one. It did say it would take a few hours but it has been around 14 hours since we started the reset and it only says 7 percent. If you have a splitting please let me know. Thanks

1 REPLY 1

‎10-11-2019 11:08 AM

HP Recommended

@CallMeThor

 

Welcome to HP support community.

 

Provide the complete model name or the product number of your computer.

Did you reset using HP recovery manager or the reset from Windows?

 

Meanwhile:

Reinstall windows using the HP Recovery manager.

Refer this HP document for the steps:- Click here

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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