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saarb737
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Message 1 of 6
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battery of ENVY 13.3 drains when laptonp is *FULLY SHUT DOWN* +weird heating problem

HP Recommended
envy 13.3
Microsoft Windows 10 (64-bit)

my envy 13.3 drains out of battery even when its fully shut down!
even the *fast startup* option is off in my laptop.

what the!?!?!? should i do??
i, sick of it! its an expensive one, not the cheap hp's.....
how can it drain the battery when im not using it, few outs of shut down- and boom! 10-15% battery flown away!

+when i turn it on it gets hot for few minutes and the fans can make joke of a jet engine..
oh and almost forgot, even when on- the battery is being destroyed very fast!
and no, i dont have junk on the laptop, almost empty.

plz help!!!!!!

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TEJ1602
HP Support Agent
HP Support Agent
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Message 2 of 6
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@saarb737, Welcome to HP Support Community!

 

Let's try reinstalling the Microsoft ACPI-Compliant Control Method Battery 

 

1) In the search box, type, and open “Device Manager”. 

2) Expand “Batteries”. 

3) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there. 

4) Click on “Uninstall”. 

5) At the prompt put a check in the box to remove the current driver 

6) Shutdown the computer. 

7) Remove the battery for a minute and then put it back in. 

😎 When the computer comes back up it should automatically find the driver. 

9) Go to Device Manager. 

10) Expand Batteries. 

11) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there. 

12) Click "Search automatically for updated driver software". Do the same thing with Microsoft ACPI-Compliant Embedded Controller. 

 

Also, try updating the computer - 

 

Step 1 Windows Updates - 

1) In the search box, type, and open Windows Updates. 

2) Check for updates. 

3) If the updates are available, click on install and restart the computer. 

 

Step 2 HP Support Assistant Updates - 

1) In the search box, type, and open HP Support Assistant. 

2) Check for updates. 

3) If the updates are available, click on install and restart the computer. 

 

This document has the most relevant troubleshooting if your battery appears to be not holding charge- Battery Does not Power Notebook or Hold a Charge 

 

If the issue persists, Let's Run a battery test using F2 (during restart), if the test failed: 

Check with an alternate battery. 

 

HP Notebook PCs - Using and Testing the AC Power Adapter

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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saarb737
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Message 3 of 6
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the battery is unremovable.

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TEJ1602
HP Support Agent
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@saarb737

 

Did you perform other steps?

 

Keep me posted.

TEJ1602
I am an HP Employee

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saarb737
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how can i? its an unremovable battery.

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TEJ1602
HP Support Agent
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Message 6 of 6
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@saarb737

 

This looks like a hardware issue.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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