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Karlheinz
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fingerprint logon with Elite X3

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HP Elite X3
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I tried all possible. Procedures to get the fingerprint stored on my elite X 3. Mobile phone. Which has a Microsoft mobile Windows operating platform. When the fingerprint its required to the sensor that does not seem to react to any placement of the finger on the sensor. All recent updates have been installed. Has anyone got any ideas? Thank you very much.
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ChrisT
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Hello,

Please make sure you have the most recent software/firmware: http://support.hp.com/us-en/document/c05204282

 

If you are still having issues, you may have to use the Windows Device Recovery Tool to reinstall the OS.

https://support.microsoft.com/en-us/help/12379/windows-10-mobile-device-recovery-tool-faq

 

-Chris

I work for HP.
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Karlheinz
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Tried both without any joy.
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ChrisT
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Hello,

One last thing, please check the HP Diagnostics:

All Apps > HP Mobile Hardware Diagnostics > Tests > Fingerprint

 

In either case, you may have to call HP for support.

-Chris

I work for HP.
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SergioV
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Hello, 

 

Having same issue here, is there any solution ? 

 

 

i have checked the fingerprint reader on the Diagnostics app and it says that "execution passed", so it doesn't seem to be a hardware issue. 

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