cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
1 0 0 0
Message 1 of 1
1,366
Flag Post

HP Photosmart Premium C309

HP Recommended

3 months ago I was unable to print. Contacted Microsoft the we noticed that my Cisco wireless would go offline. The tried using the USB line, reinstalled the printer which worked. The problem I'm still having is I'm not able to scan. When I access the HP Solution Center it says the Installation was incomplete. I insert the disc and it says there is a Firewall that is preventing access. I contact Microsoft and they say it is not their firewall. Any suggestions on how I can resolve the situation.

0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation