• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎07-07-2017 11:01 AM

HP Recommended
Product: HP Z230 Workstation
Operating System: Microsoft Windows 10 (64-bit)

Ultimately, I'm trying to get the Windows 10 version 1703 upgrade to install. It fails with a message "We couldn't update the system reserved partition."

 

An identical workstation to mine has performed the 1703 upgrade okay. The only difference is the amount of space left in the EFI System Partition. This partition is sized the same on both workstations.

 

If I map a drive to that partition I see there's only 13 MB left. There are the \EFI\Microsoft, \EFI\Boot and \EFI\HP directories. Under \EFI\HP there are 3 directories: SystemDiags, BIOSUpdate, and BIOS. The directory \EFI\HP\SystemDiags contains 55 MB of files, e.g., SystemDiags32.efi, SystemDiags.efi, HPSysDiags.efi.

 

I believe the \EFI\HP\SystemDiags directory may have been created when I installed HP PC Hardware Diagnostics.  How can I uninstall HP PC Hardware Diagnostics? Can I delete all the files in this directory? Can I delete all the files under \EFI\HP?

 

Thanks!

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.