• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎12-10-2020 04:22 PM - edited ‎12-10-2020 04:23 PM

HP Recommended
Product: ProBook 6540b

I’m experiencing issues on my ProBook 6540b laptop display to the point where it is completely unusable. (I realize this is a Notebook forum, but I couldn’t find any support for Laptops). The display will freeze and slowly “deteriorate” with horizontal lines appearing to block the screen.

 

This issue isn’t new; there were times in the past where this would happen, but simply turning it off and on or even gently adjusting the screen would solve the problem. However, none of these old fixes work now. It will be foiled right from start up or very shortly after logging in.

 

I’ve attached pictures to show how the screen deteriorates over a short period of time...

25956CDC-E4D3-4EB4-BEB2-5382F81FE244.jpeg

8336C102-C4EE-4682-8DA1-D761AEE1B62F.jpeg

1BC63BEF-ACDD-4A67-92F4-0DBEEE5FB15C.jpeg

 

Is my display completely screwed (it’s an old computer, but it was provided to me through work and we do not have an IT department), or is there anything I can do to salvage it?

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.