• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎06-19-2017 10:13 AM - last edited on ‎03-11-2018 06:50 PM by Retired

HP Recommended
Product: Hp Spectre x360
Operating System: Microsoft Windows 8.1 (64-bit)

I use my HP Spectre x360 in my medical practice and it had been working great until today as I was charting when the computer suddenly went black and has no response now. It was plugged in at the time and have had no issues with battery. Tried both chargers I own and nothing happens. No light on charger when plugged in. Computer has absolutely no response and I'm very frustrated as I need it to chart on. Took to local computer store and they believe it may be a motherboard issue. I am very disappointed in HP as this was an expensive computer to buy, and more so, I bought a nice, expensive computer so that I wouldn't have these issues! Now I need to figure out a way to get another laptop by tomorrow and replace all my medical computers onto them so I can work. HP, upon web-searching, this (motherboard failure) seems like a common issue for the HP Spectre x360? What's your solution?!

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.