• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
HP Recommended
OMEN by HP 17-cb0006na
Microsoft Windows 10 (64-bit)

Hi There

 

Encountered a bit of a problem today.  My son's laptop suddenly switched itself off and now won't switch back on.  It's a gaming laptop so can overheat a bit.

 

There doesn't seem to a red light next to the power supply input which usually shows that it is charging.  I've swapped the fuse on the power pack plug but this hasn't rectified the situation.  

 

Not sure if it's the power pack at fault or possibly the battery?  Any help in diagnosing would be welcome!

 

Thanks

 

 

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.