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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎11-27-2017 02:34 AM

HP Recommended
Product: officejet x576dw
Operating System: Microsoft Windows 7 (64-bit)

Hi,

since this morning, my officejet x576dw reports
a problem with some paper jammed on the adf panel....even if I haven't use it....
and there's no paper jammed on it.
I tried to power off the printer, but the problem still remains.
The front panel always shows the paper jam error and invite to remove an inexisting paper.
If I try to push 4 times the left arrow (I've updated the firmware) sometimes the 007c9c98 error appears.

The printer works, if a try to print a file, but 

as I said before, the front panel always claims that there is a paper in the adf panel.

 

how can I fix the problem?

 

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