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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎07-19-2021 01:51 AM

HP Recommended
Product: Officejet 4500 Desktop
Operating System: Microsoft Windows 10 (64-bit)

Hello,

 

recently I bought new original ink cardridges (901), but since then everytime I print text there is a shadow underneath the text which makes it look very blurry. 

 

The problem is temporarily fixed by removing the coloured ink cartridge, which obviously is not a solution if I want to print in colour.

 

I tried to align the printer which it asks to do by default when using new cartridges, I reset the printer to factory settings, I uninstalled all drivers and I don't know what to do anymore, nothing seems to work and I can't seem to find anything on the internet either. I have used the HP diagnosis tools aswell.

 

Is there anything more I can do?

 

 

 

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