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‎11-01-2021 10:32 AM

HP Recommended
Product: Envy 5020
Operating System: Microsoft Windows 10 (32-bit)

Recently installed a new router and have since not been able to print - removed printer and added the device again.  Says printer is ready. Printing goes to print but is held in the queue.  Printer keeps going to sleep (I assume that's what it's doing, lights go off until I press touch the screen again) but even if lit when I print still see same message 'printer in an error state'  Any help gratefully received as it's about to go out of the window!

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