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‎02-20-2020 09:50 AM

HP Recommended
Product: MFP M476dw
Operating System: macOS 10.15 Catalina

I have a HP MFP M476dw printer / scanner / fax, about 5 years old. I have not had a major problem with it. Always running off a Mac or iPad.

I have a new Mac with OS 10.15. When I got it, I went to the HP website and got the latest software/driver (before even trying the hardware). Since then, I will get an intermittent error, about 25% of the time, that says "Scanner reported an error - An error occurred while communicating with the scanner".

This error only happens when I'm using the document feeder, never when using the flatbed option. The same document which will give me an error message will work a few minutes later. Seems to be more frequent on multi paged, two-sided docs but it is not exclusive (and I can't detect a pattern of when it occurs besides the doc feeder).

I still have my old computer, a Mac currently on OS 10.14. I am still able to scan there and have never seen this problem. 

I also don't have any problems printing or copying (I never fax).

 

My guess is that the printing software has to be tweaked for 10.15. Or can anyone suggest a way of addressing this? Or a way of letting HP know about this without signing up for the service contract (I'm an individual, not a business).

 

Screen Shot 2020-02-20 at 11.48.42 AM.png

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