• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎09-29-2017 07:42 AM

HP Recommended
Product: HP Scanjet N6350
Operating System: Microsoft Windows 7 (64-bit)

Hi

I have a HP Scanjet N6350  which  I understand was  connected on a netwrok in an office.

I now want to use is as a scanner on my PC.

I downloaded the full driver and connected  the scanner with the USB cable.

When I switched it on and tried to scan, the LCD showed 'Scanning........'  for a minute or so.It did not scan and started showing

" Hardware Errror"

on the LCD screen.

 

I bought new USB cables to connect the Scanner and my computer,thinking it could be a faulty cable... this also did not help.

I even tried to reset by pressing the reset button on the scanner .. still the same.

 

I would like to also mention here that  when the scanner is started, it sometimes shows two computer numbers, which are possibly the computers on the network which the it was being used earlier. I tried to delete them, but could not do so.

 

Can anyone help please.

miggs84

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.