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    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
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    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
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HP Recommended
HP OfficeJet Pro 9018
Microsoft Windows 10 (64-bit)

Cannot use my printer due to the error message "Cartridge cannot be used until the printer is enrolled in HP Instant ink."  I logged in to my Instant Ink account and all is well there.   I found a suggestion on fixing this error, however when I try to use it I cannot because the printer is offline.  I cannot use recommended fixes to get the printer back online because my printer display panel is stuck on the error message and I cannot get back to the network settings screen.  Help!

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