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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎08-25-2021 05:22 PM

HP Recommended
Product: HP Envy 5660
Operating System: Microsoft Windows 10 (64-bit)

Whenever I try and print from my computer, the document pops up in the printer spool but has no status and doesn't print. The printer doesn't even wake up. On occasion, the document will print anywhere between 10 minutes to an hour later. The printer's status on my computer is constantly "attention required" but gives no further details other than that. I am running Windows 11 with all the latest drivers and HP Smart software. I have used the HP Print Doctor and it has yielded no results. I have reinstalled the printer and drivers on my computer several times with no success. I have the same issue on another laptop running Windows 10. However, on mobile (Samsung Galaxy S10e), this isn't an issue and the document prints almost immediately. 

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