I went through the whole procedure including paying the shipping and handling and got a screen about submitting my proof of purchase, but I didn't have my printer connected yet so didn't print it. They were supposed to send an e-mail but I never got it. Therefore, I don't have an order number to submit to the check order status screen. The sites are full of misinformation. One says that I can enter my serial number (it doesn't work); another makes you select from a list of countries that does not include the United States or Canada. So, where do I send this proof of purchase (I have to use snail mail), and how do I make sure they know it goes with my order?