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Student
Posts: 1
Member Since: ‎08-09-2012
Message 1 of 10 (7,446 Views)

my scanner software doesn't install with windows 8 preview (HP SCANJET 2400)

Hi,

I have a HP SCANJET 2400 scanner. I have recently installed Windows 8 Release Preview and discovered that the software that I installed on Windows 7 doesn't seem to work. The installation application dosen't work properly and unable to install application suit of HP Solution Center.

 

Are there any available solutions for Windows 8 yet (even if its only beta software - I'm happy to give it a go)?

 

Thanks

VijayS

0 Kudos
Top Student
Posts: 4
Member Since: ‎01-12-2012
Message 2 of 10 (7,394 Views)

Re: my scanner software doesn't install with windows 8 preview (HP SCANJET 2400)

Hi there,

From my testing, if software installed on Windows 7 it will install on Windows 8.  If you installed Windows 8 over the top of Windows 7, I would try uninstalling all software related to the 2400, reboot, and then try re-installing. 

Check out:

http://sawpro.atlanta.hp.com/km/saw/view.do?docId=emr_na-c03408379&hsid=41953472&sz=104605

 

Intern
Posts: 24
Member Since: ‎09-23-2010
Message 3 of 10 (7,316 Views)

Re: my scanner software doesn't install with windows 8 preview (HP SCANJET 2400)

Hi vijays,

 

did you try running your software installation in "compatibility mode"?

right click your setup file and select properties - TAB Compatibility - enable compatibility mode and select windows 7 or xp sp3 and try running the setup again.

 

if this doesn´t work you could download and run this wizard (not sure if works on your model but you could give it a try)

 

Download here:

HP Wizard

 

you should also run it in compatibility mode if it doesn´t work on win 8 , it will download and install the best software & driver for your ScanJet.

 

hope it helps,

regards

Top Student
Posts: 4
Member Since: ‎01-12-2012
Message 4 of 10 (7,309 Views)

Re: my scanner software doesn't install with windows 8 preview (HP SCANJET 2400)

I actually installed on Windows 8 using Solution Center v13 that is listed for the 2400.  I didn’t need to use compatibility mode but I did notice 2 Flash Player related pop-ups that were not visible on the screen, just the taskbar.   The installation hung until the pop-ups were replied to.  I have installed several other HP Scanjets on Windows 8 using the same version of Solution Center and have not seen these Flash Player related error messages.      

Intern
Posts: 40
Member Since: ‎12-03-2008
Message 5 of 10 (7,263 Views)

Re: my scanner software doesn't install with windows 8 preview (HP SCANJET 2400)

There is only limited support for Adobe Flash in Windows 8.  I have noticed in the past that some versions of HP Support Center utilize flash.

 

Take a look at my post here:  http://h30434.www3.hp.com/t5/Windows-8-Release-Preview/SOLUTION-Get-Win-7-Printer-Drivers-HP-Solutio...

 

Try some variations of this and see if any of them work for you.  Kudos to me if it solves your problem.

Intern
Posts: 24
Member Since: ‎09-23-2010
Message 6 of 10 (7,258 Views)

Re: my scanner software doesn't install with windows 8 preview (HP SCANJET 2400)

odaroloc,

 

even so i recommend you to try the method advised by me, using HP PIW 

 

if that doesn´t solve your problem  then i rest my case Smiley Wink

Professor
Posts: 1,563
Member Since: ‎04-21-2011
Message 7 of 10 (6,901 Views)

Re: my scanner software doesn't install with windows 8 preview (HP SCANJET 2400)

Have you checked out this document for guidence with your Scanjet 2400 scanner?

 

HP Scanjet - Scanners Supported in Windows 8

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.
Please mark the post that solves your problem as Accepted Solution

Student
Posts: 1
Member Since: ‎11-24-2012
Message 8 of 10 (6,540 Views)

Re: my scanner software doesn't install with windows 8 preview (HP SCANJET 2400)


vijays wrote:

Hi,

I have a HP SCANJET 2400 scanner. I have recently installed Windows 8 Release Preview and discovered that the software that I installed on Windows 7 doesn't seem to work. The installation application dosen't work properly and unable to install application suit of HP Solution Center.

 

Are there any available solutions for Windows 8 yet (even if its only beta software - I'm happy to give it a go)?

 

Thanks

VijayS


 

Student
Posts: 1
Member Since: ‎02-02-2013
Message 9 of 10 (5,615 Views)

Re: my scanner software doesn't install with windows 8 preview (HP SCANJET 2400)

my eprint softwear will not load on my windows 8

Student
Posts: 1
Member Since: ‎08-30-2013
Message 10 of 10 (3,992 Views)

Re: my scanner software doesn't install with windows 8 preview (HP SCANJET G3110)

I installed a new hard drive in my PC and installed a new copy of Windows 8 on it. 

I went to the HP Web site and downloaded the scanner software for Windows 8. 

My computer isn't recognizing the scanner.  I keep getting a message about an unrecognized USB device. 

Does anyone know how to fix this? 

 

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