my scanner software doesn't install with windows 8 preview (HP SCANJET 2400)

[vijays]

Hi,

I have a HP SCANJET 2400 scanner. I have recently installed Windows 8 Release Preview and discovered that the software that I installed on Windows 7 doesn't seem to work. The installation application dosen't work properly and unable to install application suit of HP Solution Center.

Are there any available solutions for Windows 8 yet (even if its only beta software - I'm happy to give it a go)?

Thanks

VijayS

[odaroloc]

Hi there,

From my testing, if software installed on Windows 7 it will install on Windows 8.  If you installed Windows 8 over the top of Windows 7, I would try uninstalling all software related to the 2400, reboot, and then try re-installing. 

Check out:

http://sawpro.atlanta.hp.com/km/saw/view.do?docId=emr_na-c03408379&hsid=41953472&sz=104605

[Namerico]

Hi vijays,

did you try running your software installation in "compatibility mode"?

right click your setup file and select properties - TAB Compatibility - enable compatibility mode and select windows 7 or xp sp3 and try running the setup again.

if this doesn´t work you could download and run this wizard (not sure if works on your model but you could give it a try)

Download here:

HP Wizard

you should also run it in compatibility mode if it doesn´t work on win 8 , it will download and install the best software & driver for your ScanJet.

hope it helps,

regards

[odaroloc]

I actually installed on Windows 8 using Solution Center v13 that is listed for the 2400.  I didn’t need to use compatibility mode but I did notice 2 Flash Player related pop-ups that were not visible on the screen, just the taskbar.   The installation hung until the pop-ups were replied to.  I have installed several other HP Scanjets on Windows 8 using the same version of Solution Center and have not seen these Flash Player related error messages.      

[PigVomit]

There is only limited support for Adobe Flash in Windows 8.  I have noticed in the past that some versions of HP Support Center utilize flash.

Take a look at my post here:  http://h30434.www3.hp.com/t5/Windows-8-Release-Preview/SOLUTION-Get-Win-7-Printer-Drivers-HP-Solutio...

Try some variations of this and see if any of them work for you.  Kudos to me if it solves your problem.

[Namerico]

odaroloc,

even so i recommend you to try the method advised by me, using HP PIW 

if that doesn´t solve your problem  then i rest my case 

[AuntieEm]

Have you checked out this document for guidence with your Scanjet 2400 scanner?

HP Scanjet - Scanners Supported in Windows 8

[haseebchaudhary]

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vijays wrote:

Hi,

I have a HP SCANJET 2400 scanner. I have recently installed Windows 8 Release Preview and discovered that the software that I installed on Windows 7 doesn't seem to work. The installation application dosen't work properly and unable to install application suit of HP Solution Center.

Are there any available solutions for Windows 8 yet (even if its only beta software - I'm happy to give it a go)?

Thanks

VijayS

---

[williesr]

my eprint softwear will not load on my windows 8

[fatkinson]

I installed a new hard drive in my PC and installed a new copy of Windows 8 on it. 

I went to the HP Web site and downloaded the scanner software for Windows 8. 

My computer isn't recognizing the scanner.  I keep getting a message about an unrecognized USB device. 

Does anyone know how to fix this?