Hi. We have a computer(s) here @ our family business all running Windows 7 [wonderfully.. for a while] and over night it seems the scan option under scanners and devices has disappeared. It is not a compatibility issue being that we've already been able to scan under the new operating system. The question is how this is possible? Nothing was installed or uninstalled for this to have happened. I tried unplugging, replugging, uninstalling, reinstalling... and the problem with installing all in one software is that it thinks there is either no HP products connected to the computer even though there are. It seems that our wireless connection can connect to the printer allowing us all to print wirelessly and recieve faxes but none of our computers are getting responses or even 'waking' when we plug directly into the printer itself. I even tried plugging into the printer under Mac OSX and no dice (although OSX did see the printer wirelessly). Is the USB issue what has robbed us of our scanning or is HP doing some behind the scenes work here trying to get new drivers up and running? The main business PC is a dell vostro desktop.. the printer is a 7560 all in one. Thanks in adv! been working on this all day...
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