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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎09-03-2017 07:12 PM

HP Recommended
Product: Pavillion 15-B129wm TouchSmart
Operating System: Microsoft Windows 10 (64-bit)

Last night I updated my computer to the latest Windows update and today my internal speakers are not working together like they have been prior. I checked the setting and they are both turned on and they are both working. I tested each side with the speaker test and the work perfectly individually. I also checked the driver update and it is up to date according to my computer. I also turned off the left speaker and the right works and then turned off the left and tested the right and it works as well.  The sound works fine with earbuds, just not with the speakers properly. 

 

I believe that the issue has something to do with the driver, but I don't know how to fix it and I need my speakers because I am not always able to just use earbuds. 

 

Thank you 

2 REPLIES 2

‎09-03-2017 07:19 PM

HP Recommended

Hi:

 

See if installing this W10 audio driver and restarting the PC resolves the problem...

 

This package contains the driver that enables the IDT High-Definition (HD) Audio in supported notebook models that are running a supported operating system.

 

http://ftp.hp.com/pub/softpaq/sp63501-64000/sp63555.exe

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‎09-03-2017 08:31 PM

HP Recommended

It's better! If I have it turned up all the way I can hear it. It sounds like it would where I would normally keep it around 20-30ish, I just have to have it up all the way to have it there. It's almost inaudible around 20-30 with things like the A/C running and just normal noise. 

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