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‎06-30-2016 02:11 PM

HP Recommended
Product: Laserjet Pro MFP M225dw
Operating System: Microsoft Windows 10 (64-bit)

Read message board and tried the following steps.

1. Performed a hard reset.
a. Unplugged the power cable from the printer and wall outlet for 60 seconds.
b. Reconnected the power cable to the printer and wall outlet.
c. Issue remains.

2. Performed a power drain
a. Disconnected the power cord from the back of the printer, power button pressed for 30 seconds with the switch in ON position for 30 seconds.
b. Reconnected the power chord.
c. Issue remains.

3. What other options do you recommend?

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
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