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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
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10-07-2017 08:21 AM
I recently bought this printer to replace a dinosaur and love it, except an issue with scanning.
I scan a document and send it to my self from work with a different machine. Black and white PDF, 17 pages, appears crystal clear. This file is 114KB
I open it at home, edit it, print it, sign it, then try to scan it.
I have used all the settings - Color, Greyscale, higher and lower resolution.
All scans end up blueish and looking far worse than the original and file sizes are between 14,000KB and 50,000KB, which are harder to send.
How can I scan a clean black and white copy at a manageable file size?
Endless searching on HP's website and though my product's software has not yielded one possibility.
The machine is brand new - the glass is clean.
Thanks!