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‎10-17-2018 05:47 AM

HP Recommended
Product: HP Pavilion x360 Convertible
Operating System: Microsoft Windows 10 (64-bit)

Hi all,

I have spent 2 unsuccessful days chatting with HP (guy said he’d call me back to follow up and never did...)  over this issue which rendered my laptop unusable in the most stressful week of uni assignments, exams and deadlines 🙃

 

Basically, ill I’ll be working on my laptop and out of no where the touch screen will flicker, change the tab, open/close apps, randomly flick to Cortana and jump the cursor away from where I am typing.

 

The guy from HP installed a bunch of updates remotely and I’ve rused out the possibility it is a virus, however after trawling these forums the only solution I’ve found is to TURN OFF MY TOUCHSCREEN in device manager???

 

i am seriously annoyed and frustrated by this, I PAID for a touchscreen laptop and the only way that I can use it is if I disable its selling point feature?? I can not afford to fork out a few more grand for a new one if more issues persist - especially seeing as it’s less than 18months old!

 

WOULD GREATLY APPRECIATE any solutions other than this, or if anyone has encountered a similar issue and had better luck with HP support...

 

Many thanks,

 

 

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
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