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‎02-27-2019 06:00 PM

HP Recommended
Product: hp pavilion 15-au193cl
Operating System: Microsoft Windows 10 (64-bit)

Hello!

 

I'm not sure if this is the best place to put this problem - I'm new to the community boards.

 

I purchased my laptop a little over a year ago, and my manufacturer's warranty recently expired. On January 6th, 2019, I purchased an HP Care Pack. I received an email over a month ago asking for further information about my laptop in order to register the warranty, and I provided it. I haven't heard anything else, and I never received confirmation (I'm assuming I should have?). When I try to check my warranty status online, it still just shows my expired manufacturer's warranty, and I can't find any trace of my care pack except in my purchase email and in the email requesting more information. Is there a step I'm missing? 

 

Thank you! 

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
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