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‎03-24-2019 05:19 AM

HP Recommended
Product: HP EliteBook x360 1040 G5
Operating System: Microsoft Windows 10 (64-bit)

Hello,

 

in my new HP EliteBoox x360 1040 G5, I received (2-3 times) the message:

"bios has lost communications with hp sure run..."

 

then I noticed in Task Manager that the HP Sure Run Service (HPSureRun) is continuously trying to start and switches between Starting and Running status.

 

The System Event Log receives constantly 4 Log Events every 1 second:

"The HP Sure Run Service service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 0 milliseconds: Restart the service."

 

The HPSureRun Service refuses to Stop:

"Unable to Stop Service."

 

Then I tried to run the: Hp Sure Run but a 'Missing Shortcut' dialog box appears:

"Windows is searching for HP_SureRun_Notification.exe.

To locate by yourself, click Browse"

 

I downloaded the HP Sure Run sp88379.exe (product version 1.0.43.1) and tried to Repair and/or Uninstall it without success.

 

Please suggest a solution urgently!

 

thanks and regards

George

 

Who Me Too'd this topic
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