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‎12-05-2019 04:57 PM

HP Recommended
Product: Spectre 360 13”
Operating System: Microsoft Windows 10 (64-bit)

My laptop of 3 years decided to stop working. When I power up the power led flashes slowly. When I connect the adapter, the adapter led does not light up. I tried another adapter but no change. I spoke to HP support and went through pressing the power button for 15sec, pressing power button, windows button and ‘V’ as well as pressing power & windows buttons with ‘B’. No response. HP support suggested a motherboard problem and said they do not support this model anymore plus it’s out of warranty. They suggested I contact EET Euro Parts, buy the motherboard myself and take it to my local computer repair shop to fix. EET Euro Parts does not list the motherboard.

I am upset that a premium laptop that costed nearly £700 has stopped working in 3 years and HP cannot support me. I have valuable work and personal files that I don’t know how to retrieve and will probably have to pay someone to do this, plus buying a new laptop. Having searched the Internet I found many references that the HP spectre motherboard short circuits! Does anyone here have any suggestions?

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