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‎02-27-2020 06:41 AM - edited ‎02-27-2020 07:44 AM

HP Recommended
Product: HP ENVY x360 m6 Convertible
Operating System: Microsoft Windows 10 (64-bit)

I used this PC for almost two years, half the time with a 2nd screen.
Last night I used it without a monitor, without problems and put it to sleep.
This morning I connected the PC to a monitor and turn it on.
It only worked the second monitor but not the Notebook's screen.

Turn it off and on a couple of times. The screen shows the HP logo (so it works, it`s not a broken cable) but then only the second screen (LG Monitor) keeps on. The onboard screen turns black, as when you choose "only second screen".
I go to settings/multiple screens and only shows one. I click on DETECT and nothing.

Only shows the monitor.

I tried the Intel Graphics Configuration and the same problem (My windows is in Spanish).
Hope someone can give me a hint on how to solve this problem.
Thanks, greetings from Argentina


UPDATE:  Solved (for now).
I turn it off, disconnected everything (Monitor, USB Hub with keyboard and mouse, wireless mouse adaptor, power cable) and turned it on again, no luck. Only black screen.
With the computer on, I closed the computer (put down the screen). When I opened again the laptop, the screen turned on!

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
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