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‎04-03-2020 02:40 PM

HP Recommended

Hello,

I bought this laptop in december 2019 and i did not show up any problem at all.

Yesterday I had a lot of work from school and i used this laptop for straight 6 houers (only Word and Google). 

I went to the toilet for a sec and as i came back it was completely switched off.

As I turned it on i had this massge:

WhatsApp Image 2020-04-03 at 20.51.21.jpeg

I had no Idea what happeed and as soon as I went into the PC i saw at the Battery and it showed me 0% and it was even plugged in: 

WhatsApp Image 2020-04-03 at 20.51.30.jpeg

and just after few seconds it turned off by itself and it everytime i log in

 

Now I don´t have any idea what to do  

I still have the waranty but the store is closed cause to covid-19

could you please help me out?

Who Me Too'd this topic
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